PRIVACY AND SECURITY POLICY

Asian Language School Pty Ltd (“ALS”) is committed to protecting your privacy and ensuring you have a positive experience on our website and in using the information, tools, features and functionality located on our website (collectively “Services”). This policy covers the ALS website. This policy outlines our personal information handling practices for both online and offline data. If you give us personal information, we will treat it according to this policy. This policy may be updated from time to time and our website will indicate when the policy has been updated.

Uses of your personal information

When we ask information of you, our primary interest is to provide you with more personalised service. We respect your privacy and do not sell, rent or trade your name or personal details to other organisations.

We will use your Personal Information only in accordance with our Privacy Policy. If you do not wish us to continue using your Personal Information in this manner, you may request that your account be deactivated as specified below. Some of the ways we may use your Personal Information include:

• To process your orders and deliver the Services that you have ordered.
• To provide reports based on information collected from use of our Services.
• To keep you up to date on the latest Services announcements, updates, special offers, and other information.
• To provide support and assistance for our Services.
• To provide the ability to create personal profile areas.
• To provide the ability to contact you.
• To provide customer feedback and support.
• To provide opt-in contests, or other marketing or promotional activities on our website. Personal Information may be collected to administer those programs.
• To conduct questionnaires and surveys in order to provide better products and services to our customers and end users. Your completion of any questionnaires is voluntary.
• To support recruitment inquiries.
• To understand more about you, so we can personalize our Services to your preferences.

Unsubscribing and opting out

Each promotional email from ALS includes instructions on how you can unsubscribe from receiving email.

If you have additional questions regarding your disclosure choices and ALS’s policies regarding receipt of promotional email, you may contact us by sending an email with your name and email address to [email protected].

Linked websites and third party services

Our website and services may provide links to other third-party websites and services which are outside our control and not covered by this policy. We partner with Stripe and Paypal to process payments from our customers. We also partner with Zoom to deliver the online classes. We encourage you to review the privacy policies posted on these sites you visit or services you use.

Security measures

The security of your personal information is important to us.

If you ever discover a fraudulent charge from ALS on your billing statement, please contact us and you must report it immediately to your credit card provider, in accordance with their standard procedures.

Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Despite these security procedures and practices, as is the case with all computer networks connected to the Internet, ALS cannot guarantee the security of your personal information or any other information provided over the Internet and will not be responsible for breaches of security.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Communications from the site

As a customer of ALS, you will be added to our mailing list to receive occasional emails about service updates, special offers, and promotions from ALS.

You have the ability to unsubscribe from these emails at anytime, by simply clicking on the unsubscribe link included at the bottom of each email we send.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Minors

ALS website is not intended to be targeted to minors under applicable law and we do not intend to sell any of our Services to minors. However, we have no way of distinguishing the age of individuals who access our website and so we carry out the same Privacy Policy for individuals of all ages. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information.

Sharing your personal information

We do not sell or rent your Personal Information to third parties for marketing purposes.

We may share your Personal Information within ALS and with third party service providers for purposes of data processing or storage.

We may also share your Personal Information with business partners, service vendors, authorized third-party agents or contractors in order to provide a requested Service or transaction, including processing orders, processing credit card transactions, and providing customer support. We only provide these third parties with the minimum amount of Personal Information necessary to complete/utilize the requested Service or transaction, and the third parties are not permitted to use your Personal Information except for limited purpose of completing/providing the requested Service or transaction.

We may respond to subpoenas, court orders, or legal process by disclosing your Personal Information and other related information, if necessary. We also may choose to establish or exercise our legal rights or defend against legal claims.

We may collect and possibly share Personal Information and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of ALS’s terms of service, or as otherwise required by law.

While navigating ALS’s website or Services you may be directed to content or functionality that is hosted by a third-party supplier. We encourage you to review the privacy policies posted on these sites you visit or services you use.

Quizzes and contests

We may provide you the opportunity to participate in quizzes or contests on our site. If you participate, we will request certain personally identifiable information from you. Participation in these quizzes and contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and email address), and demographic information (such as zip code).

We may use this information to personalize our communications to you and to suggest more relevant products and services.

Public forums

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us here. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Policy updates

The ALS privacy policy is subject to change. If we decide to change the way we collect, use or share information, we will take commercially reasonable steps to notify customers by way of an email that explains the changes and gives them the choice as to whether or not we may use their information in the new manner. If you have any questions about this policy statement, please send an email to [email protected].